MJS, you were writing this as I was typing my response, but this speaks exactly to my point. Short answer: yes. Anyone else would endure the verbal abuse and terminate the conversation. If you came into my office and laid into me, I'd take it to a point and remain polite. Ideally, I'd deescalate the situation and resolve the issue. If that doesn't work, I'd ask you to leave. If I had the option to leave myself, I would. And if I didn't handle the situation like this, I'd be disciplined at least, and fired at worst. This is true at all levels of government, as well as any other service position. Retail managers (who get paid very little) understand this concept well.
Hey Steve,
I think we're on the same page for the most part here.
What is missing, afaik, from this debate, is that we don't know what was said between the parties involved. If it has been posted here, my apologies for missing it. What I'm saying is, did the cop say nothing out of line, do his best to de-escalate, etc, and when it wasn't working, made the arrest? Perhaps he was going to leave, and Gates continued on with his rant, to which the cop could have still kept walking, but seeing that Gates now crossed into the disturbance area, opted not to and instead arrest the Prof.
Slightly off topic, but related nonetheless, seeing that you mentioned retail. Quite a few years ago, I, as well as my father and grandfather worked in a liquor store, that was owned by a long time family friend. I worked just on Saturdays, from 3-8. One of the regulars came in to purchase lottery tickets. He had ones to cash in as well. During the transaction, I had a feeling that there was a mistake made with the cash, but due to it being busy, continued on, and told my grandfather to make sure he counted the money to double check when he got there on Monday, and if there was an error, to fix it with the customer the next time he came in.
This happened, but apparently this pissed off the customer. IIRC, there wasn't a mistake, but better to be safe than sorry.
So, now this guy comes in to get tickets the following Sat., and proceeds to tell me how offended he was that I accused him of ripping the store off. By this time, there was quite a line building and this guy wasn't letting up. I did my best to defuse the situation and trying to justify my standpoint, as I didn't want to be accused of stealing, if there was in fact a shortage.
After quite a few minutes of this verbal abuse, I told him that he was going to have to either finish his purchase or leave the store, as I had others to tend to. He told me that I had to serve him. I told him that I did not, and to leave the store. He told me he was going to call the police, to which I handed him the store phone and asked if he wanted to call or if he wanted me to call. He went on for a few more seconds and then left.
Moral of the story....for the small amount I was making an hour and for the short time I was there, I did not need the abuse, and neither did the other customers, who're being subjected to this. I offered up an apology and explaination, to which went ignored, so I escalated to asking and then telling him to leave. Had he stayed, I can assure you I would have called the police and I would not have served him. I can also say that when they arrived, I'd be willing to bet that after they heard my side of the story, that he would have been asked to leave and if he didn't, he'd have been arrested. Had this guy just been calm and listened, the incident would've probably ended sooner than later. Instead he choose, just like Gates, to create a public disturbance.