Steve
Mostly Harmless
Related to this discussion, in a crisis, I think it's a good idea to have given how you might react some thought in advance, and to have a clear idea in mind of what your priorities really are. I work in training, and a lot of the training I do now is for new supervisors. We have a lot of young people who are great technicians, but lack the experience that we used to take for granted (for a lot of reasons).
One of the things I encourage them to do is to give some thought to how they would make a decision in a crisis. I have them list out the various influences and then to prioritize those influences. Some questions I might ask myself are, "is this safe? Is it legal? Do we have an existing policy? Is there a regional expert or point of contact? Is there a past precedent? What are the priorities for my executives or superiors?" We go through several, actual crisis that vary from physical threats and actions against employees to plumbing malfunctions to loss of heat in the Winter to power outages, earthquakes and several other things.
There are dozens of possible questions or influences that can be identified, and the point of the exercise isn't to lead them to a single right answer. The point is to get them to think about how they will make a decision in a crisis, so that they are more likely to make a sound decision when something happens. If you have to make a choice between doing what is legal or doing what is safe, which would you choose? No right answer, but it will help you in a crisis to have determined this in advance. If there is a conflict between doing what is safe or doing what you are being ordered to do by your superior, which would you do ("i.e., go in there are open that strange box!")?
And personally, the value of discussions like this, for me, isn't that there is a right or wrong answer. It's useful to have given some thought to "what ifs." What if I'm being mugged and I'm alone, and the guy has a knife? What if I'm not alone? What if he has a gun? What if I think he just wants my wallet? What if he asks me to climb into his van or the trunk of his car?
The point is that, I think that the answers to these questions are really less important than that we ask them for ourselves.
One of the things I encourage them to do is to give some thought to how they would make a decision in a crisis. I have them list out the various influences and then to prioritize those influences. Some questions I might ask myself are, "is this safe? Is it legal? Do we have an existing policy? Is there a regional expert or point of contact? Is there a past precedent? What are the priorities for my executives or superiors?" We go through several, actual crisis that vary from physical threats and actions against employees to plumbing malfunctions to loss of heat in the Winter to power outages, earthquakes and several other things.
There are dozens of possible questions or influences that can be identified, and the point of the exercise isn't to lead them to a single right answer. The point is to get them to think about how they will make a decision in a crisis, so that they are more likely to make a sound decision when something happens. If you have to make a choice between doing what is legal or doing what is safe, which would you choose? No right answer, but it will help you in a crisis to have determined this in advance. If there is a conflict between doing what is safe or doing what you are being ordered to do by your superior, which would you do ("i.e., go in there are open that strange box!")?
And personally, the value of discussions like this, for me, isn't that there is a right or wrong answer. It's useful to have given some thought to "what ifs." What if I'm being mugged and I'm alone, and the guy has a knife? What if I'm not alone? What if he has a gun? What if I think he just wants my wallet? What if he asks me to climb into his van or the trunk of his car?
The point is that, I think that the answers to these questions are really less important than that we ask them for ourselves.