Came to 2 conclusions, so-far, today
1) We are doomed as a society since it appears that we cannot wait the 2 minutes it takes a traffic light to change WITHOUT checking our ding dang smartphone.... had to beep a 3 people at 3 different lights this morning because of that.
2) If you are a user and you want me to fix the problem you are having with your laptop, and I have been working with you trying to solve the issue....sending me e-mails in large font in big bold letters, basically yelling at me, because I did not give you what you wanted in the first place because it is against policy...is not the way to instill in me any desire to actually helping you with your problem.