Support Help that was actually helpful and of assistance? Did you draw the new guy who hasn't been properly trained to be useless yet?
Last Poster #7
- Thread starter Dirty Dog
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So, you are American, and your wife is Chinese. I'm Chinese and my wife is American. I still remember the first time I took my wife to China. When we walked on the Beijing Street, people clapped hands at me. One guy even said, "You bring dignity back for Chinese. 给中国人露脸". I assume my situation is not very common.
Xue Sheng
All weight is underside
Don't worry, this too will pass, and then one day you will all of a sudden realize.... you have eaten hundreds of salads
Xue Sheng
All weight is underside
Had a Dell support guy once that was amazingly good. He would actually admit when Dell messed up. But then Dell realized it and promoted him away from the help desk.... and it has been horrible ever since.
I don't know what I was expecting, I must have been out of my mind for a moment to think that the Apple Help Desk would actually help me...... Currently finding ways to get around things to see if I can get updates. So far so good
Xue Sheng
All weight is underside
Mostly I get surprised looks from folks that wonder just what the heck is a foreigner doing here
Worked with a vendor support agent yesterday. She kept insisting an account under my email address didn't exist. But she also wouldn't let me spell out my email address, insisting she got it right - my email address includes my last name (hollwedel), which even when I do spell it out people mess up half the time.
Xue Sheng
All weight is underside
They Dell person I dealt with after that had to send me parts...they didn't arrive, I called, they said they sent them but the order was refused. I had given them all my info for the order prior to sending, but I asked them, where did you send it. They sent it to an entireley different state office that was on the other side of the city. I corrected the address, same thing, never got the parts. Called Dell again, order was refused, no one working there by that name. Now I have an incredibly common name, nothing special easy to spell. So I asked them, who did you send it to...the response was "We sent it to you" I then asked "and who am I exactly" they said "Ableebee Alemaiyou"
They insisted that was who ordered, I even checked with HR, not only was there no one working in the department with that name, there never was anyone working at the department with that name.
Round 3 correct name, I made them read it back to me, Correct address, I made them read it off to me as well.... I finally got the parts
We recently upgraded our CAD/RMS system to an enterprise system. We've been having a challenge with one part of the system that I'm the primary (you might read that as just about only) person that actually uses it. We've been having an ever-so-special experience with the help desk folks... After multiple rounds of doing the same steps again, and again... they finally have begun escalating it. Our IT folks and I were getting more than a little frustrated with the way it was going... Current status has it escalated to the development folks, I think.
Steve
Mostly Harmless
I'm shocked he got an actual human being.
Steve
Mostly Harmless
It's a cool name. My daughter has a traditional name that just happens to be difficult for people to spell. Her married last name is also a little unusual. So, now she gets the double whammy.
Yeah, I'm not complaining about the name. Pretty unique, which is useful in it's own right. But when someone says they want to spell out their name, no matter how confident you are you got it right, there's probably a reason for it
What's fun is when people ask me how my name is 'supposed' to be pronounced, trying to figure out the german pronunciation. In english, it's Hall-Wah-Dell. My great-grandfathers pronunciation (so I've been told) was closer to Hull-Ve-dull, with the H having a gutteral sound and the ve-dull being sped up compared to the hull.
Steve
Mostly Harmless
Totally. That said, even easy names are routinely butchered. I ordered a coffee at Starbucks and my cup said "Stiv" on it.
Prince_Alarming
Black Belt
I'll be honest, I'm drunk. Tomorrow is vocational day, when I find out if I've really got the stuff to become a priest. Wish me luck 
Wing Woo Gar
Senior Master
They have wine!I'll be honest, I'm drunk. Tomorrow is vocational day, when I find out if I've really got the stuff to become a priest. Wish me luck
Prince_Alarming
Black Belt
They do. It's also really good wine.
Prince_Alarming
Black Belt
Plus, christians give you books. And we're more than happy to discuss them with you.
Wing Woo Gar
Senior Master
lol! They won’t have much left after you hit the rectory.
Wing Woo Gar
Senior Master
Funny, you mention Christians like you aren’t one yourself. You are right? Because you could just join my cult and be ordained today if you aren’t. Plus we have better drinks like Kool-aid which pairs real nice with vodka.
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