Steve
Mostly Harmless
That's pretty much how it works in the USA, too. One difference is that retailers typically are instructed NOT to call the police unless they've been told to by their loss prevention staff.
Another big difference is that most external theft (ie, not employee theft) is professional and well organized. Organized retail crime is a huge problem. These are often large groups of people hitting multiple stores at varying locations in an area often at the same time. They tend to work in groups of three or more, and their tactics are often very similar to as described in the article. They will take turns distracting the staff while the others will literally empty shelves. Once out, they will be out of the mall and off the property within minutes and on to another location. They're bold and very sophisticated.
Another big difference is that most external theft (ie, not employee theft) is professional and well organized. Organized retail crime is a huge problem. These are often large groups of people hitting multiple stores at varying locations in an area often at the same time. They tend to work in groups of three or more, and their tactics are often very similar to as described in the article. They will take turns distracting the staff while the others will literally empty shelves. Once out, they will be out of the mall and off the property within minutes and on to another location. They're bold and very sophisticated.