The doctors do not tell the receptionist how to do their jobs. They have other people in charge of that. The doctor only focuses on the patient. If the receptionist isn't doing their job, then there is someone withing the administrative office that will handle that. Similar to how things work for me. If an employee is not happy about my assistance, then they complain and my boss either tells me to do better or tells me not to worry about it. If it's severe then I lose my job.
The receptionist assists you and tells you want you should be doing and how to do it. If you have questions, they will help you. They do not order you to file your medical records or pay your bills. The most they ever stated in terms of a command to patients is, which side to sit on , if there's a sick side and well side of the room, and during covid. Wear a mask and if someone didn't have one, they may provide one.