It's like they are playing game with people's lives.I fully believe that. Spent approximately 20 hours in a week arguing with an insurance company that someone who could not go an hour without drinking, and needed someone to watch her all day so she didn't drink, despite her desire to be sober, needed to go inpatient. The insurance companies argument was basically that because she was in her mid 20s, chose to come to rehab herself, and had not failed at rehab yet (this was her first time) that's enough of a sign that she's not an alcoholic. In the end, despite getting the director of my clinic, and his boss involved, escalating through at least 3 different doctors, they refused to approve her.
Over the weekend I found an independent sponsor for her. But otherwise her insurance would've refused service. I'd believe anything someone tells me about waiting/not getting approval at this point.