Wrote a long message in another thread, and deleted it since the OP did the right thing and I don't want to take away from that. It also worked out exactly as it should.
But there needs to be more training for police officers in mental health, or an active psychologist/counselor on each shift, so people can do what he did and there not be any worry. Whether that's diverting the funds to the police department to more training rather than pay/new gadgets, or having them hire a number of counselors to go on calls, something needs to be done there.