The Borders stores from the perspective of a writer who dealt with them through book signings, Larry Correia, author of Monster Hunter International books...
http://larrycorreia.wordpress.com/2011/07/21/on-borders-closing/
From his site:
All of the business editorials I’ve seen are making it out that they were killed by the eBook revolution. Maybe that was a big loss on one revenue stream, but having visited fifty+ Borders over the last couple of years, and having been a businessman/salesman/entrepreneur myself, I can say they were sucking wind in their regular stores too.
Event at Borders? I’d have a fifty-fifty chance of having management give a damn. Maybe fifty-fifty on the employees, who were usually just listlessly serving time. And only Borders (and one particular Indy store that shall remain nameless) have actually scheduled me to have a book signing, and then forgotten to order any extra books. This has happened to me twice at two separate Borders.
My reception at Borders usually ranged between negative to blah… It got to the point that if I had to choose between stopping at an Indy, a B&N, or a Borders, I would hit the Indy first, then the B&N, then the other B&N, then every other B&N within 20 miles, and then maybe the Borders… Unless I was hungry, tired, bored, or maybe just wanted to go back to the hotel in case there was something more important to do, like watch reruns of Walker Texas Ranger.
Here is how a drive by would go at an average B&N the week one of my books comes out. Introduce myself to the person at the service counter. Usually they’d grab a manager. Then I’d sign the 5-12 copies of my books that they have. I’d usually end up having a conversation. About half the time, one or more of the staff members would purchase one of my books. (normally I would try to find out who their biggest contemporary fantasy fan was, or just cheat and find out who their Jim Butcher fan was). If I already had fans on staff, I’d make sure they got an MHI patch.
Here is how the average Border’s drive by on release week would go. Stand forever at the customer service counter… Get one employee who goes, er, huh? You want to what? You write books? Oh… Okay… Whatever. Then I would go and sign my 0-2 copies. (right next to the forty thousand copies of various True Blood tie-ins) Nobody would care. Then I would ask myself why I bothered stopping at Borders and drive to the next B&N.