Verizon Tells Cops "Your Money Or Your Life"

[grydth]

Either way, Verizon has major issues.

Assuming Carol is right, the phone rep should have been able to tell the Sheriff in under a minute that, purely technically, they could not assist the police.

Even if Carol were wrong, the corporate response is stupid, inhumane.... and bad finance. A dead guy will never pay off that huge $20 bill.

Incidents like this cancel out hundreds of thousands of advertising dollars. These days, ever notice how most operations marked, "Customer Service"....... aren't?

 

[theletch1]

Either way, Verizon has major issues.

Assuming Carol is right, the phone rep should have been able to tell the Sheriff in under a minute that, purely technically, they could not assist the police.

Even if Carol were wrong, the corporate response is stupid, inhumane.... and bad finance. A dead guy will never pay off that huge $20 bill.

Incidents like this cancel out hundreds of thousands of advertising dollars. These days, ever notice how most operations marked, "Customer Service"....... aren't?

Excellent point. I don't think anyone expects experts on the line but having a good working knowledge of the technology of the company you represent would be simple common sense. Of course, common sense has been dead a long, long time.