Sometimes people's empathy circuits are just fried. SMHfor the second time in the last year at work..
THIS happened yesterday...
Me: Okay Sir, I have your payment amount
confirmed at $xxxx.00 - correct?
Customer: Yes
Me: Type of Credit card? --> (fire alarm goes off),
I'm terribly sorry Sir - our fire alarm has gone off
and I have to exit the building - I'm going to need
you to call back in a little while - I have to disconnect
Customer: Okay, but first can you..
Really..???
I can't make this up!!