Growing up in the 70s and 80s, it seemed schools took very little concern about the bullying taking place. Having a step-son that just entered high school, it seems bullying is kind of turned a blind eye to even now.
I was bullied daily during grade seven and eight: Taunts, being shoved, stuff taken. It was an all-male Catholic school, and there was a kind of "boys will be boys" mentality about it. At some point my parents understood the frustration I was feeling and encouraged me to fight back. I did not learn until years later that they went to the principal and my homeroom teacher and informed them that as they didn't like fighting, I had been told to fight back if I deemed necessary. So a couple of times, right in front of my teachers, kids taunted me and I went after them.
Never forget one day, a kid called me (******, queer, gay boy, or whatever), and I launched into him, much like the kid in
A Christmas Story, fists and obscenities flying. I was no fighter, but I had passion. Brother Arthur, a legendary teacher at De La Salle, calls the two of us into his room for an explanation. Brother was a "spare the rod" kind of teacher, and I looked him square in the eye -- I was twelve -- and told him, "That bastard's been calling me a ****** all year, and I'm not putting up with it." He was thunderstruck, but I didn't get a whoopin' for it. He just told me to sit down.
Maybe Gordon can share more light on how it is monitored and handled currently in the greater Toronto area.
I can't speak authoritatively on policy. The Toronto District School Board tabled a report and is making policy following the shooting death of a student at school -- the first time this has happened in Toronto -- in 2007. That incident, like the one described in the OP, indicated that there were gaps in communication. This is a matter of public record, so I don't mind posting the content:
http://www.tdsb.on.ca/_site/ViewItem.asp?siteid=9998&menuid=9956&pageid=8753
Policy aside, there needs to be an atmosphere of trust, in which students report what is going on without feeling they are "snitching." "Snitches get stitches" is a phrase known to most school children -- you and I know there's a world of difference between tattling for a reward or to curry favour and reporting on an issue that affects the safety of a child or a child's classmate. Unfortunately, a gangsta wannabe culture has permeated our children's consciousness, and they have trouble making that important distinction.
Schools and parents have to work on this together. It's very hard for parents to hear that their child has bullied another. It is even more frustrating for parents whose children have been bullied. Without going into specifics, I've learned from my colleagues to be astute to changes in attitude or behaviour and to be aware of any little personal information about a student that might be floating around. Even the most benign info about a student can become an instrument of torment. In the facebook/text message world, it spreads like wildfire, gets twisted around, and sticks around for years.
As parents, we just flat out have to learn to say, "No," to our kids. No, you can't watch that show. No, you can't have a facebook account. No, you can't talk to adults any old way you feel like. Kids see an awful lot of bad behaviour modeled -- look at the comments on virtually any youtube channel -- and incivil behaviour has become celebrated in our culture.
A few thoughts for now as I ponder this thread.