What, you actually get them to respond? Most of the time with ours, we get a phone consultation, maybe they even talk to the subject (if possible), and either "bring them in if they'll come voluntarily" or "we'll follow up later." Once in a while they actually come out...
Then, when we do get someone up there, often it's like pulling teeth getting them to actually make a decision or call. If they do decide someone needs to be hospitalized -- it can take hours to get them a bed. And we can be tied up with them until they do so...
LOL, yeah, its like pulling teeth for us as well. Some of the time, it takes them an eternity for them to assemble a crew, and the other times, when for whatever reason, they can't seem to assemble anyone, they tell the cops to just call an ambulance for transport, bring them to the hospital, and then the crisis team will meet them there. However, somewhere between their office and the hospital, they seem to get lost, and never show up, which in turn leaves the cop to do their dirty work.
A while back, the state was going to eliminate them, in an effort to save $$. Unfortunately, that never happened. Yes, I know, I sound like a cold hearted person, saying that someone should lose their job. Well, IMO, if you're not doing your job in the first place.....