One of my customers called me when I was at work.
"Carol, this is M*** from ****** Communications, we got a subscriber that's in trouble."
OK...I fix things (in the phone system) that are broken. "What's the trouble?" I'm expecting an answer like "He can't dial out" or "She can't get her voice mail" or "They can't dial internationally". When my customers tell me that one subscriber is having issues...those are the kinds of problems I typically find. Not this time though.
"Its a hostage situation."
Oh. You mean....real trouble. Not broken-phone kind of trouble. Yikes. "Um...gawd, how can I help?"
"We need a warm line to the XXXXX police. It has to work."
My customer wants to configure his subscriber's phone line so it automatically dials a particular policeman just by taking the phone off the hook. I take the particulars, and run a test in my lab. I then help the customer get it set up on their equipment, and I tell them how they can take the configuration down at the appropriate time. My job ends there.
I don't know how the story ended.
So...for discussion....
What would you do in a hostage situation?
"Carol, this is M*** from ****** Communications, we got a subscriber that's in trouble."
OK...I fix things (in the phone system) that are broken. "What's the trouble?" I'm expecting an answer like "He can't dial out" or "She can't get her voice mail" or "They can't dial internationally". When my customers tell me that one subscriber is having issues...those are the kinds of problems I typically find. Not this time though.
"Its a hostage situation."
Oh. You mean....real trouble. Not broken-phone kind of trouble. Yikes. "Um...gawd, how can I help?"
"We need a warm line to the XXXXX police. It has to work."
My customer wants to configure his subscriber's phone line so it automatically dials a particular policeman just by taking the phone off the hook. I take the particulars, and run a test in my lab. I then help the customer get it set up on their equipment, and I tell them how they can take the configuration down at the appropriate time. My job ends there.
I don't know how the story ended.
So...for discussion....
What would you do in a hostage situation?