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FEMALE 3rd Key for Video Game Store (Kendall)
Date: 2010-10-14, 11:30AM EDT
Reply to:
pntkendallgate@gmail.com [
Errors when replying to ads?]
The primary function is to operate the Store Front and all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed.
CUSTOMER SERVICE
Work with all associates to demonstrate and ensure that all customers are consistently acknowledged in a friendly, open manner with a warm welcome and eye contact. Ensure that every customer is thanked for shopping at our store.
Help ensure that staff circulates throughout the store to assist customer(s) quickly and positively with product selection and questions; Ensure that staff effectively assists multiple customers at one time.
Listen, comprehend, and respond to customer comments/questions in person or on the phone using available resources.
Ensure customers are shown products that fit their needs, and that customers are asked for the sale.
Ensure staff answers phone calls promptly, courteously and professionally and use proper greetings.
Ensure staff consistently provides
excellent customer service and informs customers about special promotions, magazine subscriptions, pre-orders (reservations), used games, new items arriving (phone call lists) and the videogame trade-in program.
Process customer purchases/return transactions promptly and correctly at point of sale, including manual recording of customer data on paper, making accurate change, placing merchandise in bags, removing receipt from the printer to give to customer, and suggesting additional items (add-on sales).
Ensure all traded merchandise is tested and properly rated and credited to customers' account according to
company policies and procedures.
Ensure customer complaints are handled quickly, effectively and courteously.
Ensure associates comply fully with business attire and personal appearance policy. Ensure that all Associates wear name badges at all times.
Build repeat customer base through knowledgeable, friendly, professional service.
MERCHANDISING/STORE APPEARANCE
Effectively maintain merchandise sections, in store promotions, signage, and displays per current guidelines and time lines; ensure sections are well organized.
Ensure that all products are represented on display, and are properly packaged, shrink wrapped, and labeled.
Maintain and keep in working order all
store fixtures and equipment. Help manage store staff to ensure shelves, counters, fixtures, merchandise, and store equipment is clean and free of dust.
Ensure that all areas of the store are clean, organized, and merchandised per guidelines at all times, including backroom, cash wrap backstock product, and store supplies.
Ensure, paper, packing/wrapping materials, and any other trash/garbage/debris within the store, is picked up and appropriately discarded.
ESSENTIAL JOB SKILLS/ABILITIES
Possess strong
customer service skills, including clear verbal and
written communication skills.
Possess basic mathematical skills, alphabetical skills, and working knowledge of computerized cash register and POS system.
Ability to read and interpret documents.
Exhibit team building and
team leadership qualities.
Ability to work in a fast-paced, rapidly changing, diverse work environment.
Ability to work extended hours/days as necessary, including Sundays.
Able to work as scheduled to meet attendance requirements.
Strong interpersonal skills.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to meet individual sales, shrink, and special program goals.
SKILLS
Basic Math
Retail Experience
Point of Sale Systems
MS Word
MUST BE FEMALE
Please email resume to
pntkendallgate@gmail.com in order for us to set up an interview.
Play N Trade (video games)
12030 SW 88 Street
Miami Fl 33186
- Location: Kendall
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
PostingID:
2005743160
