And I'll add that many times, one of us will report a post so we can all monitor the thread and discuss it, then we often (often including the original reporter) decide the post/user hasn't yet crossed the line. That's part of the light touch.Our Moderation philosophy is to use as light a touch as we can. Many times, a Mod (or even Mentors) will post in a thread to try to calm it down or pull it back on track. Sometimes it's subtle, sometimes not so much. We can escalate, all the way up to banning a member if needed -- but we don't discuss actions taken against any member with anyone but that member. Praise in public, punish in private.