To Whom It May Concern:
I realize the Red Cross has the best of intentions, but most of the storm victims I have met still cannot get through to the RED CROSS on the one and only 800 number that is circulated.
I have been trying to contact the RED CROSS every day for the past month and the line is always busy.
Curiously, yesterday an ad appeared asking people to DONATE to the RED CROSS. The following number was provided: 1 800 HELP NOW.
It appears to "give" to the RED CROSS is far easier than to "receive." I got through immediately.
Was this just luck? In the form of an experiment, I have called the donation phone number ten times in the past two days. Each time I successfully get through to a REAL person. Each time I have identified myself as a displaced citizen wanting to process for assistance. I am repeatedly instructed to call the same old number that I have tried for the past month -1 800 975-7585. When I offered my constructive protest, and asked that my call be "transferred" to an assistance person, I was told that there was no way to transfer my call and that I had to go through a special 800 number. The number given each time is the same number I had been calling for the past month to no avail.
You can test the accessibility for yourself.
Again, intentions are not in question, but efficiency and management are. To think that Americans have so generously contributed to this organization and yet the Red Cross has not been able to increase their availability. WHAT ABOUT USING SOME OF THE MONEY TO ADD A FEW PHONE LINES? WHAT ABOUT USING SOME OF THE MONEY TO PAY SOME OF THE REFUGEES TO ASSIST WITH PHONE TRAFFIC? This is only common sense.
People not only try to reach the RED CROSS by phone. Many have traveled to a Red Cross Shelter. But most of the shelters cannot process the information. In the area where I take refuge, you have to make appointments first "by phone" and then drive forty minutes away to another town to meet with a county Red Cross representative (by appointment only). Again, the number is always busy. And why should anyone to have to drive a substantial distance? Many people don't even have cars. Each and every shelter in each and every small town should have the ability to process the needed information. If there are not enough volunteers to staff this aspect of service, then HIRE/TRAIN SOME OF THE STORM VICTIMS!!! This is only common sense.
My intention, with this letter, is to contribute to a constructive "learning curve" on how our response charities and organizations can better serve people the next time around. Otherwise, I for one would not encourage Americans to give in the future to the Red Cross. It may have worked for 9/11 because of the close area surrounding ground zero, but Katrina-Rita disaster is widespread, and the methods of service must be fluid and disaster specific. Each disaster will have varied circumstances and SMART logistical flexibility is paramount.
PLEASE BRING THE ABOVE INFORMATION TO THE ATTENTION OF THE PRESS. IT IS NOT TOO LATE TO FIX THE PROBLEM. I WOULD CALL THE RED CROSS DIRECTLY, BUT .....(you now know the story). I WOULD HOPE THIS IMPORTANT INFORMATION CAN SOMEHOW MAKE THE NATIONAL EVENING NEWS OR TOMORROW MORNING'S PAPERS.
Thanks for your efforts to promote such constructive change.
DAWN DEDEAUX